Xfinity device paused @user_g48gow Thank you for taking the time to reach out to us here on our Xfinity Forums. I will also have random devices connecting to my account and I have turned off the hotspot feature. On your computer, change the name to something very similar, restart the computer. want to unpause your device and you can definitely do it without being connected to the homes Wi-Fi from the awesome Xfinity App. @user_x0w5x2 Thank you for reaching out to us through our Xfinity Community forums. I open the app, and it is not paused. I went to my xfinity app to “unpause” my device to find out that it’s never been paused. To unpause a device (if the device is individually paused), select the paused device under Paused in the Devices section, then select Unpause Device. Xfinity uses MoCA. im going to pause their devices to hopefully get them to unpause mine. Open CMD and run "getmac". I have another iPhone 7 connected to my network, and I have no idea what device this is. Fire HD. I am so frustrated with xfinity app. I have “forgotten“ the device from the Wi-Fi net work and re-added it. My pc is To narrow down if it’s the app settings (paused devices) that is causing this, and not also another issue, can you confirm that all service concerns are when you see this paused device error? Also, have you checked all the settings for X-Fi Get the most out of Xfinity from Comcast by signing in to your account. It's Ethernet over coax. And now everytime i attempt to connect to wifi, it opens a window saying the device is paused. Scroll So I found way to resolve the issue for cellphone and most likely other mobile devices. Instead, type "Xfinity Support" there. Can you confirm the device is not connected to the Xfinity Wi-Fi Hotspot or to your cellular network? The pause function only pauses Wi-Fi access on your home network and does not impact access using cellular data, a public Xfinity Wi-Fi Hotspot, or other user_bn11z5 I understand, however the reason I asked the previous step is that often times customers will have a device appear but under a name they are not familiar with. Last week I contact support for the same problem and make some configurations from the Xfinity side and I work fine for like 1 week. I’ve tried forgetting the network on the treadmill and then reconnect it to the wifi after, but that didn’t work either, unfortunately. Try again later. Note: The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi My laptop says is pause but when I check the xfinity app I do don’t have any pause device. Restarted my laptop and checked for viruses offline. Follow the prompts to Disconnect the paused device from WiFi entirely; Shut down the device completely for at least 60 seconds; Boot up the device and reconnect it to your Xfinity WiFi SSID; The To pause a device: Select the device from WiFi. Tried customer careany times today, the issue not resolved. Steps I have taken: 1. Removed and added devices. We have not set up bedtime mode, even my mothers ipad gets shut off. You should be able to change the rules, but accessing the Xfinity app, clicking the "connect" tab at the bottom, you will see all your devices connected, as well as which ones are paused. Is there any way to either block this device regardless of the Mac address, or is there any way in settings to have to manually approve all Wi-Fi connections? We have a great article that reviews the pausing, and unpausing device feature in the Xfinity app. be/GFJGn6Ivcp83# me🙃Social medias Ig: https://www. A subreddit primarily dedicated to asking questions and/or discussing experiences with Comcast. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. Other family members are not paused. Then go to the Household/Assignee and it will still show the Flex Box as paused and have a button saying ‘Pause All Devices’. You would see that manifest in "devices paused" -- your neighbor saw your device and paused it in THEIR app. I have tried unpause and pausing several different devices and my PC keeps opening browser tabs telling me that this device is paused. The Xfinity app says that the device is unpaused. Restarted gateway and still issue. They have done this multiple times. My internet has been extremely slow the past week. user_7pan13. You can use the following link Learn how to organize devices by people and manage family settings with the Xfinity app. Don't know why. I have forgotten the network on my computer and my device off the Xfinity app. Select ‘Assign this Device’ and assign it to a person or Household (I used Household). Restarting the router both physically and remotely through customer service . Follow our easy step-by-step guide. I get a note saying "Your device has been paused". I have searched through the settings on the websites computer and on iphone version, but I paused device last night and unpause it today and now my PC is showing that it is paused on the network. Please help. Home Assistant is open source home automation that puts local control and privacy first. The Pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot (both XFINITY and xfinitywifi, which you cannot disable) or other available WiFi networks. I can pause phones , tablets, game systems , even my ring camera but the one I am having trouble pausing is my tv it is my flex box it doesn’t even give me an option to pause it like the other ones normally when you click on a device it shows a purple box with white letters that says pause device but that doesn’t even Posts with Discussion flair are intended for community conversation only (such as "which modem should I buy?", etc), and will not receive an official reply from an Xfinity Employee. Select Pause Device. I have paused and unpaused my desktop, I have tried everything I can think of here. Alternatively, you can manually unpause the Wi-Fi, provided you have your Xfinity account details. 4. Change your MAC address and see if your computer can be located. but if that doesn’t work im going to need you guys to do something. Unpausing Devices using the Xfinity xFi App. [Solved] Xfinity wifi says all my devices are paused, even though I didn’t pause them and cannot access my wifi upvotes r/homeassistant. It says my device is paused, I go to the app to unpause it, however it is not showing as paused in the app. be/OruSSAvpygYMethod 4 XBOX : https://youtu. But when I try to load webpages I keep getting the message that my device is paused (this happened on my computer and my switch) but the app does not indicate any devices are paused. We recommend starting by forgetting your wireless networks and then [Solved] Xfinity wifi says all my devices are paused, even though I didn’t pause them and cannot access my wifi . My phone is connecting fine so I’m unsure what is causing this. Changing network name and password . The Device is a desktop computer. To pause a device: Select the device from Connect. Paused devices no longer showing on list. I get on my desktop to find support and when I open my browser it spams me every 1 Setting up a scheduled pause through Downtime allows you to automatically pause WiFi access over your home network during scheduled times for all devices assigned to a person. Select "Xfinity Support" from that list. I told the xfinity app to forget the device, but Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. My desktop tells me it’s paused every time I connect to wifi, but in the Xfinity app it says it is unpaused and fully connected. Our team will be glad to take a look at this in more detail. I repeat this is not the first time. I ended up reaching out to Xfinity customer service and we had to do a manual reset of the modem to clear all the blocks. To access the option to pause and unpause the device, you will need to access the Xfinity App by logging in under the Primary (possibly the Manager, too) username. You just need to click that button to unpause your device. Please download that and let us know Xfinity app says there's no connection issue, but my internet connection drops every 2-5 minutes. So unless your brand new modems ALL have the The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. The device is showing as connected to our network with a strong connection and not as paused in the app. . However, when I check the app it is not showing as paused. Xfinity support was no help and I was left to figure this out myself. It is important to note that bypassing Xfinity WiFi Pause should be done responsibly and with respect for other users’ needs and network management policies. Select Pause Select Pause Device. I am the only person with the app and I NEVER use the pause function. You can post for technical support, advice, or just to vent about how you feel Comcast did you wrong. I paused all the devices I couldn't recognize. Device is paused while app says the device is not paused The connection does not work on my most important device due to the same problem many people are experiencing with no solution. To locate the device you are looking for and once you click on the device there you will have the option to un pause. My devices will get paused despite not being paused in the app. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. Scan your network for device names, if you have any network printers or security cameras, take note of their names. I repeatedly have to go in the app and unpause devices that have paused on their own again and again. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. When attempting to access the Internet on a paused device, the user will see the device's default message that And sometimes the devices say they are paused in the app, but the devices are NOT paused. You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to @user_zs96yt Thank you so much for your post for help with your device being paused. The app will show a device being paused but that device can continue to have access to the internet. I get on my desktop to find support and when I Xfinity Community Forum. instagram. Are you able to disconnect from the home network on your mobile phone to access the app while using cellular data? I am having the same problem with manually pausing all devices, setting a schedule, and time limits. The app shows the devices connected and not paused. Now that we have a better understanding of Xfinity WiFi Pause, let’s explore some both my phone and laptop suddenly won't connect to my network anymore, constantly saying they are "paused" and directing me to the Xfinity app. If you have not already, please review both the Posting Guidelines and Rules here on the sub. WiFi My mom paused my computer indefinitely without telling me about it. ” The devices I want paused during the schedule are assigned to an Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Other times they Laptop worked while connected to wifi for 3 days. I have one device on my Xfinity WiFi network that keeps unpausing on its own even after I select pause "until I unpause" on the Xfinty App. Go to the Xfinity app and click into your “unpaused” device, click on Device Details then scroll all the way down Are you in a close neighbor/apartment situation, and are you using an Xfinity gateway? If you are: You might have an entirely different problem than "paused devices". You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause. 1. The Xfinity app only gives me the option of overview and account. On the 4th day, i had intermittent connection going in and out. Here is a link with all the details on how to user_ec407c, IMHO the pause feature was doomed to fail from day one. We do NOT have any downtime schedules or pause time limits set up, either. Sunday, December 29th, 2024 6:11 PM. You can access the article here: Personalize and Control Your Home Network With Xfinity xFi. All of these options work for a few minutes but then the devices show as paused again and our neighbors devices show on our network Thanks for posting to the Xfinity Community Forum to get help with pausing your devices. Not only do many phones (and other devices) now generate random MACs by default, almost every teenage gamer I encounter these days knows how to change almost any device's MAC cuz it's also the key to evading router-based parental controls. This is 100% speculation (semi-educated guessing) Ever since we upgraded to the xFi Gateway one of my iPads keeps losing connection showing it's been paused even though no one paused it & the app says it's not paused. Cancel I’m trying to connect my phone to the wifi and it says, “your device is paused, please click link to unpause” send me to the app and i don’t know what to do from there. If this feature is enabled, xFi Parental Controls filtering and Active Time Details won’t work. r/homeassistant. I have tried resetting my modem, each device in question, and forgetting the networks and devices and reconnecting. Pausing devices. Pausing a device with Xfinity xFi blocks it from accessing the internet when connected to your home network. To pause a device: Select the device from WiFi. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my device was paused by Xfinity. My pc was working fine the first couple of days but recently I’ve been getting redirected to a browser saying that my device is paused. After one of many factory resets, I go to login on the gateway admin address, through ethernet connected to my gateway, and I ended up logging onto my neighbors gateway showing me their password. Thanks for your response. I’ve tried restarting When I try to get on the internet on my computer it’s says paused. When I got my phone in January xfinity also sent me sim card that I tried to I have newly installed xfinity wireless in my new house. I’ve been through my list countless times and cannot find my iPhone listed, I have since paused all devices that my family isn’t using at this current moment. I appreciate you confirming all the troubleshooting steps you've The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. And the new modem started pausing me again in less than 8 hours. My laptop will show a screen that says my device is paused but when i go to the app the device says it’s connected. This is VERY frustrating. Restarted the Gateway, manually and from the app. my LENOVA laptop will detect xfinity, shows my xfinity wifi named wifi network, but shows “no internet, secured” You need to use your MAC address alongside an address changer to alter the MAC address of the paused device. My Macbook pro on Ventura OS is getting the "this device is paused" message when trying to use the internet. Pausing/unpausing devices in the app and admin tool. Regarding the paused devices not showing on the Xfinity app, is this issue ongoing today? I just checked my own Xfinity app and am able to see the paused devices there. I used to use a feature that you would log into the router, and you could do things like block devices. 2. Have you tried sending a refresh signal to your internet or restarting it? This link can help with the process. Type your message in the text area near the bottom of the window. If you have the app installed on your mobile device, follow these steps to regain access to your paused devices: Open the Xfinity xFi App on your mobile device. When I go to the XFINITY App it show my device is unpaused. You might also take a look at this article (Manage People With Xfinity xFi), just to ensure the device has not been paused at the personal level. be/Bp8uAqdrPKA Discord: CRIM#0001 The site belongs to a service labeled "eero" and claims that my device has been paused by the account. Our team can most definitely take a further look at this issue. [deleted] ADMIN MOD Anyway to bypass a paused device on Xfi . I am an Official Xfinity Employee. I have unpaused every single device, but the pc is still getting that paused message. Could you please send our team a direct message. Someone keeps attempting to connect to our wi-fi, and while I have paused their device, they change the MAC address, and bypass the pause. 10 months ago. user_cg5c9u. From there, you can manage devices, set WiFi schedules, and more. For example, if the router is set to pause a device named Dave’s iPhone and If that is how they handle it, even factory defauling the "Xfi" modem may not help, because the Comcast management interface might push them back down to the modem again after it boots up. I am going to assume your dad if looking at device @user_f90288 Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your devices, and getting connected. From their point of view, your devices would look like an unknown devices and they may have them paused. Internet. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. My Fire HD 6 cannot connect to the internet, even though my wifi is connected. I checked the app, and it did not say this device was paused at all. - As you are typing a drop-down list appears. Scroll down on the device page and select Troubleshoot Device. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Leaving me with terrible connectivity. Xfinity For full functionality of this site it is necessary to enable JavaScript. That night i’m back to having the exact same issue on all my devices. Xbox series x keeps saying it is pauses on the xfinity gateway, but the xfinity app doesn’t show it as paused. Methods to Bypass Xfinity WiFi Pause – Backdoor Options (Use I paused the only device able to connect to Xfinity app I have been having an issue with neighbors hacking into my Wi-Fi router and i accidentally paused my own device thinking it was someone else. You guys are about to lose another good customer if you guys cant fix the device pause glitch on my ps5,i had enough of xfinty. For customers living close to other Xfinity customers, this can happen. I have recently been using the xfinity "pause device" option on my dashboard. I have to pause it & unpause it to get a few minutes of internet before it shows device paused again. 0. 3. My laptop has been unable to connect to internet for a couple hours now. I can’t manage my devices or wifi. Looking at the device, it is accessing wifi through and access point that is linked to the modem, it a separate wifi. I’m posting this here, because I fear comcast/xfinity will take down my post on their Third, they move features around in updates, so if you are looking for the "pause"/"unpause" feature navigate to the "WiFi" tab found at the bottom of the page. I have tried everything I can think of, including resetting my PC and the modem. On my network, the only devices that are paused are those that I don’t have, such as LG smart TV and so on (and I don’t have a TV at all!) and I can’t remove such devices from the network, because they need to be disconnected from it first! Bypassing Xfinity WiFi Pause for guest devices allows them to stay connected without any restrictions. To Unpause, add another device to the Assignee, then select ‘Pause All Devices’. Correct. user_xmccvi. When a device first connects to your home network, the default name of the device, which is either the manufacturer-set name, or the one you gave your device when you first set it up, will be The mobile device will not be able to connect to the internet through the gateway's wifi connection because it is paused in the xFi app Actual Results The mobile device can use the wifi internet even when it is paused after resetting the wifi connection. Device Paused (How to Solve) So I found way to resolve the issue for cellphone and most likely other mobile devices. You may actually be connected to a neighbors gateway. I have restarted the app. Official Employees are from Sources:Video:1# https://youtube. Hello @user_rfj0hu, thanks for reaching out for help with your devices and network. This gives you your mac addresses and transport names which is what you will need in a few The "To:" line prompts you to "Type the name of a person". I have reset my modem, reset my desktop, reset my phone with the app, all several times. To open app to unpause it. e. U. Etc. 1 Message. 0. In-progress activity might not stop immediately. Ive spoken with SEVERAL agents and still t Xfinity Xfi Pause Bypass . This happened after I paid the bill and I have tried reinstalling the app and logging out and back in. I am trying to connect a laptop and every time I connect it shows action needed and says device is paused but when I go into the app the device isn’t paused I’ve tried so many things such as restarting the modem and changing hookups even switched out Okay so I have been seeing these your device has been paused threads and I’m so happy because I have been going through the exact same issue with Xfinity. - An "Xfinity Support" graphic replaces the "To:" line. Powered by a worldwide community of tinkerers and DIY enthusiasts. If your son's game is coming unpaused without your permission, there is a good chance he is finding another way to connect to the internet. My desktop gets notifications that the device is paused but I cannot connect to the internet. If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. They sent out a technician to see what the problem was and it seemed to work for a few minutes and then he left. Paused devices no longer sh U. I have had so much trouble with this and it's so frustrating because the xfinity assistant doesn't ask the right questions for this situation I am having the same problem with manually pausing all devices, setting a schedule, and time limits. Our team works to get to everyone as quickly Every time I attempt to pause a device it says “x couldn’t be paused. People use Xfinity’s Pause function for many reasons. How do I un-pause a device? If the device is individually paused, select the paused device in the Devices section and then Unpause Device. on top of all that the internet speed [Edited I have three devices that were under a separate family member that internet is paused on all their devices. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I love that we have this feature to pause and unpause devices so that our kids have some downtime from their gaming. All members of the house are just as lost as I am. I have even disconnected the device, removed it from the network (i. i used the connections given Xfinity WiFi hotspots are available at no extra charge if you rent an Xfinity Gateway, including the xFi Advanced Gateway (model numbers TG3482G, CGM4140COM), xFi Gateway (model numbers DPC3939, DPC3941T, What's worked for me, even though this is a band-aid and not a solution, is to pause the device and then restart the modem, everytime the device will stop after that, also I recomend that others dont have the password to your But, since I paused and forgot the device, the wifi no longer will connect on it and the device is no longer listed under my devices on my Xfinity app, so I can’t fix it. All the time said my device is paused. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more I unpaused all devices, restarted the router and devices, changed my wifi password, connected and assigned my devices, and the devices still are telling me they cannot connect because they have been paused which must be resolved on the xfinity app, but no devices are paused in xfinity app. I have tried deleting the app per Xfinity support, yet devices will still pause on their own. He gets some lag on the PS4 on the hotspot, but he can still play. It is the only device on my network that is doing this. I love the controls that the Xfinity app has to offer! I pause the internet to certain devices when the chores are not getting done. Let us know if you're still having the issue within the Xfinity App and we can provide further assistance. Disconnect the paused device from WiFi entirely; Shut down the device completely for at least 60 seconds; Boot up the device and reconnect it to your Xfinity WiFi SSID; The pause should automatically clear within 1-2 minutes; You can also use the Xfinity app to find the device and tap "Unpause" directly. If you have questions about your services, we're here to answer them. Nothing works. I know that not having access to my computer for any reason would be displeasing for sure. Log in to your Xfinity account using your credentials. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The baffling part of this is that our household does not own this service at all. On the device management page, simply click the big purple button that says "Pause device". Locate the paused device and click on it; Click “Unpause” to re-enable the device’s network access; The device should regain internet connectivity. I had to pause and unpause it to restore internet I currently have no cell/data service and my phone has been paused from my network (there is another phone on my network that is named what my phone is called and when I paused "unknown mobile device" it paused my phone and kicked me off) and I cant connect to wifi. I have an iPhone 12 which was paused by mistake. Problem is, the app says they are not paused and that they are connected and fine. I know how aggravating this can be and thank you for reaching out to us for assistance, @user_6d9425. I have a 75$ credit on my account and am close to just canceling my service. If the device is paused by Bedtime Mode, select the profile where the device is assigned, and then Wake Up. Go into Hello @user_h3amf3, thank you for taking the time to reach out on social media. My laptop I never paused and it shows as unpaused, but when I use the Internet or connect to WiFi an Xfinity xFi page opens up saying the device is paused. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. I deleted the profile and the devices are unassigned. After that I can't use my computer on my Xfinity network. I can see how this would be a concern, especially with the steps you have already taken. If this issue is still occurring, please check for available app updates in the Google Play or Apple Store. Are you experiencing this issue with any other devices? May I also ask if you My own devices cannot connect, they show connected and unpaused on the app but show device paused on the device itself. You can pause the device (s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or In answer to your question, yes, with the Xfinity xFi app, you have access to pause and unpause all of your devices, plus a whole lot more. I keep getting the message “this device is paused“ from Xfinity Xfi on my MacBook. I put the device on pause, and it can still access the internet. I checked the xfinity app, and saw that the app said my iPhone was unpaused, but not connected to the network. The pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot or other available WiFi Having your devices appear paused would certainly be a frustrating experience, as access to your most important devices is pertinent. Paused devices (specifically Xbox is the issue for me) are able to connect to wifi after being paused, either on schedule or manually. 7. Unpaused the devices I paused. Subreddit Rules still apply to posts with I have been w/ you guys since 04/28/2020, I have had NOTHING but trouble bc No ONE can fix my issueI call at least twice a day not speaking w/ a Human. Which was obviously not the issue. I see other people have had this problem where unknown devices connect so I paused it and now almost all of my devices now say they are paused. This is why we recommend organizing all connected devices under names that keep them easier to track and also make it much simpler to spot anything that should not be listed. I have combed the parental control settings for any errors or settings, even deleted the device from my home settings entirely, and everything looks fine. Hello user_lcogx7 is this happening only on a specific device, and the device pause is being added automatically? 0. The Xfinity xFi App offers another convenient method to unpause devices. Pausing a device would block the device from accessing the Internet when connected to your home network. To send a "Direct Message" ("Private") message: Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. My laptop is never paused and has never been intentionally paused. Your Home Network. I went into the xfinity app and unpaused it, but when I tried connecting to the wifi network again I got a "Device is Paused" message. click the ones that are paused and on the next page you will see a blue bubble that says unpause. Note: This is an iPhone 7. The device (iPad) is able to access the internet. Our community is your official source on Reddit for help with Xfinity services. I opted out of the hotspot program, but random people ar iPhone bypass : https://youtu. Restarting devices. Are you able to disconnect from the home network on your mobile phone to access the app while using cellular data? To pause an individual device, simply select the unpaused device and then select Pause Device. He can't access the internet, and on some websites there is a message from xfinity that his device is paused. 0). Problem is it’s the only device I have to manage this app and after doing a factory reset and spending countless hours on the phone, I still can Therefore, many newer devices, especially mobile devices like iPhones, have started generating random MAC addresses each time they join a network, which protects the user's privacy but renders the Xfinity pause function basically useless, because every time the gateway sees a particular device it looks brand new. on another note. user_xmt7c0, Thank you for reaching out to Xfinity Support. When attempting to access the internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Whenever I connect to the xfinity wifi, It shows this device is paused even though it is not paused. I have called xfinity multiple times and they dont seem to know what MoCA is, but it is a main feature on the xfinity devices. Reconnecting to wifi prompts browser to open to site that says my device is paused, but the device is not showing as paused in the app. Xfinity Community Forum. To get started, please use the chat icon in the upper right to enter Direct Messaging. My kids learned that when their timer ran out and their devices paused, they could connect to the Xfinity WiFi Hotspot to circumvent it. I understand your concern with the connection, and I'd like the opportunity to check into that for you. I’m getting very frustrated. It is very frustrating! I accidentally paused my iPhone from the internet at home. @XfinityJosephB like I said, my last modem was only 6 months old, and I was given a new modem just last night because no one at Comcast could tell me why my device keeps getting paused when it’s not listed as paused on your app. Most commonly you can be connected to the wrong network causing the pause to be from the other network users/Managers. Not only is this a massive issue trying to work from home and secure a consistent connection it also poses a massive security risk. but When you pause a device on Xfinity What does it do? When you pause a device on Xfinity, it restricts that device’s internet access until it is unpaused. I paused 2 devices yesterday and must have inadvertantly paused another machine (a pc laptop) which now will NOT unpause even though the app is showing no unpaused devices. Suddenly on Monday I'm getting a pop up every 5-10 mins saying action needed and then it says my device is paused and I've unamused it, restarted it, called CS, they sent a refresh, tried fixing it from the app and the laptop settings. Go into your wifi. You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to I have devices connected to my router that I do not own even if I wanted to forget the device I can’t unless it’s disconnected from my home network so I can only pause them 2. I have done all the troubleshooting listed and there is still no difference. Your devices may be connecting to your neighbor's gateway if you are in a close neighbor situation (apartment/townhouse). com/shorts/12avYsatND4?feature=share2#https://youtu. 2 Messages. now i have multiple devices that are saying they are paused. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. There are so many ways to get around that paused device such as connecting to a different SSID or Wi-Fi network in range that is NOT controlled by your router. Cannot even browse aything. Skip to content It says my device is paused, I go to the app to unpause it, however it is not showing as paused in the app. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time T clarify, did you pause a device via the xfinity app and now not unable to un pause it? 2. Any suggestions how to fix this ? Multiple devices paused but xfinity app says they aren't. If you wish to receive support from a Community Specialist, please update your post flair to either New Post - Billing or New Post - Tech Support as needed. I read a thread where several frustrated customers kept asking for a fix and instead they were just told how to pause the device. My own devices have been paused on my own Wi-Fi because of this. Resolved Simply not using their equipment allowed me to bypass the ‘paused device’ problem, and saves money in the long term. Press Enter to send it Find your Xfinity Wifi 2. Find your Xfinity Wifi 2. Sometimes, they want to pause a group of specific devices. Each Select that device from the Connect section of the xFi web portal or the WiFi tab of the Xfinity app. i noticed some devices that aren’t mine on my wifi app so im thinking someone else is seeing my devices and they’re pausing them. My Xfinity modem keeps pausing my devices, when i go on the app it say’s they’re not paused, but when i try to load up a webpage, it says the device is paused. So unless your brand new modems ALL have the In checking the Xfinity “help” forum, I read “Apple’s new releases of iOS 15 and macOS Monterey include an internet privacy service called iCloud Private Relay. Power Cycled both (restarted) and reconnected but still got the same message. user_33e914 +1 more. iPhones, Apple laptop, SonhbTV, LG TV, and printers all recognize xfinity wifi. One of my devices does not work because it is still paused and I can’t unpause it. Quick Backstory: I paused a device over 2 years ago and no longer had access to my account. She is Just got xfinity wifi 12 days ago. Posts with Discussion flair are intended for community conversation only (such as "which modem should I buy?", etc), and will not receive an official reply from an Xfinity Employee. He found a video online that instructed him to go into his network card properties and put random numbers into the Network Our xfinity wifi keeps putting random devices in paused mode (again) Official Response I posted this here (or the comcast subreddit), but my family's xfinity keeps shutting off devices. My PC has been showing me a screen that says “This device is paused” and has been for hours no matter what I have tried to fix it. Hopefully this helps other people with the same/similar problem. To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices. I have tried to restart my modem and my computer seve Have you tried clearing the Xfinity app's cache since this issue started? If that does not resolve the issue, please try restarting your gateway by pulling the power cord from If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very Learn how to unpause devices on Xfinity using the Xfinity app, website, remote control, xFi gateway, xFi app, or xFi website. The "Xfinity Support" graphic replaces the "To:" line Hey I am having trouble pausing one of my devices. I have several devices I paused a while ago but they no longer show up on the list of connected devices so that I can unpause them. I tried to pause my son's internet recently and he finally fessed up that he was able to get around it. I had a technician come out today and give me a new router and my connection is strong. Factory reset of devices. It shows as being connected to wifi but no internet access. I had to pause and unpause it to restore internet Hello @user_h3amf3, thank you for taking the time to reach out on social media. I changed the PW for my Xfinity login to ensure no one in my family is reversing the pause. No other device is having this issue. I’ve tried talking to a live agent, hard reset my gateway, restarting my pc, forgetting the network, etc. To bypass a paused Xfinity WiFi connection, use a MAC address changer to change the MAC address of the device the internet is paused for. The schedule does not work. The device will have the pause icon shown in the xFi app but the hours of online activity continue to tic up and they are still Now all my devices say that they’re paused or that there’s no internet again. From there you will see a list of devices, click on the one you want to pause/un-pause. Xfinity's implementation has no security (MoCA 2. Been going on for several days now! Xbox series x keeps saying it is pauses on the xfinity gateway, but the xfinity app doesn’t show it as paused. ” This has been going on for 4 days. com/itzdav Device Paused. forget this device) then connected AGAIN. They are still paused on the devices. Hi u/Puzzleheaded_Pay1934, I am glad to hear that you are taking advantage of our xFi features. Sunday, October 27th, 2024 12:24 PM. That usually gets them done quickly. I even troubleshoot and test the device using the app but in my laptop still says is paused To pause an individual device, simply select the unpaused device and then select Pause Device. My husband's pc is connected to the gateway with an ethernet cable. 2 or whatever) is gone, and I have to log into my xfinity account and block a device. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time I’ve tried to troubleshoot my daughter’s laptop a couple times now. ISPs like Xfinity and others have a feature in their apps that allow you to "pause" devices from connecting to the network. They are still able to access the internet and do live streaming/gaming/ internet searches. When we try to connect to the wifi, it says we need to authenticate using iPhone/iPad, at which point it gives us the message “This device is paused” and says we need to go to the app or the Xfi website that doesn’t even exist anymore. If the device is paused as part of a profile, select that profile, and then Unpause All Devices. Notes: I have tried reserving an IP for the mobile device, and it still exhibts the same Apple TV, using Xfinity router It won’t connect to the internet and says the device is paused, but it isn’t. Click on the setting option for that wifi 3. It shows the device is still connected to the network, I cannot forget the device to reset the pause. I’ve done reset on both ends of my computer and routernothing works I've had to do it myself and discovered that some of the devices I had paused were actually smart devices in my home that I thought were just broken. Now, that option to block a device from the router interface (the 10. How do I access my Xfinity WiFi settings? You can access your Xfinity WiFi settings through the Xfinity app or web portal. my laptop says paused but the Xfinity app says connection strong and that it’s unpaused. Learn how to organize devices by people and manage family settings with the Xfinity app. bwcnma iywge nupsbcpbk ysw rswjcx ngei ehptgo lcgxws kcmyy peyz