Xfinity acp program phone number Xfinity Assistant is a virtual assistant, and some responses may be AI generated. Hello user_2fv762. Phone support for the internet essentials and ACP credit should remain here though not be outsourced. Qualified households will receive a total credit of up to $30/month towards these services or up to $75/month for qualified households within Tribal lands. According to ACP participants, if they are unable to continue participating in the program: Program to lower my monthly bill and amnesy, to forgive the past due balance, explained the xfinty website says If a customer qualifies and enrolls in ACP with Comcast, the 90-day and outstanding debt eligibility restrictions Comcast ACP Program: Xfinity is run by a company called Comcast, so people are also searching for the Comcast ACP program, which means the official phone Xfinity. 0. The Emergency Broadband Benefit (EBB) has been replaced by a new program called the Affordable Connectivity Program (ACP). 2 Messages. At 100 ACP is a government program and Xfinity would be the servicer in this situation. initiative ensuring affordable internet access. It is worth a few minutes of filling the 11 Xfinity Acp Program jobs available on Indeed. (877) 384-2575 . ACP Program. Internet Essentials customers can use their $30/month ACP discount to pay for both Xfinity Internet and Xfinity Mobile service. Please use your Xfinity Internet service to continue receiving the ACP credit from Xfinity: The rules of the federal Affordable Connectivity Program (ACP) require that a customer use their Internet service at least once in 30 consecutive days in order to remain enrolled in the program and continue receiving the ACP benefit. I got my approval code and got in contact with a few different Comcast reps over the phone. EBB to ACP With Xfinity Mobile. Just to share a "data point" and observation. I replied to her email, providing her all of the information she requested, and did not hear The Affordable Connectivity Program (ACP) has run out of funding and is shutting down, causing millions of Americans to lose the discounts they’ve relied on to afford their internet bill. You can reach out directly to the internet essentials team that handles the ACP program at the 1-855-846-8376 number. please contact the Universal Service Administrative Company (USAC) at 877-384 I got my ACP ID immediately and gave it to Xfinity customer service. Xfinity has affordable low cost options to keep you connected even without ACP. I just got off the phone with a representative. You are eligible if you meet any one of the three qualifications below: Your income is at or below 200% of the Federal Poverty Hi there, u/Molosher5. user_43df5f. st/3GeLCO0. Disclaimer: I'm not any sort of Xfinity nor ACP expert so I could be wrong but I have had a good amount of experience dealing with the ACP program as well as the lifeline program (similar to ACP ; provides discount of up to $9. Closed. To get the most up-to-date information for the timeline or decision to added, you would want to touch base with our dedicated team for ACP enrollment. The ACP enrollment page does not take u the Enrollment application for Xfinity. The Affordable Connectivity Program (ACP) is a U. If you have any additional questions or need more information, you can also contact USAC’s ACP Support Center by emailing ACPSupport@usac. I have been trying to enroll in the $30/month discount through the ACP program. I've been certified for ACP and receiving it for number of months by now. Xfinity calls them on my behalf with me on the phone so that she can confirm my information with what they have. Xfinity has affordable options to keep you connected like Internet Essentials — with The Affordable Connectivity Program (ACP) provides $14. We just introduced two new ways for customers to connect through ACP and both are available to any customer who qualifies in all the company’s service areas. 7K Messages. gov/ACP The Affordable Connectivity Program is an FCC program that helps connect families and households struggling to afford internet service. ACP was started by the federal government to remove cost as a barrier to broadband adoption and to close the digital divide. Boost Mobile gives an Alcatel Joy tab 2 tablet. There's no need to share your details in a public space. O. the instructions that have been given in the thread that you commented on and still are having trouble then you need to contact a specialized team Xfinity Mobile: Comcast’s top-rated mobile service, which includes 5G, is also available to customers enrolled in the ACP. Affordable. @user_mnru4b Please contact our experts for help with ACP at 1-855-846-8376. com. I appreciate you reaching out to our devoted team of experts. The EBB did a good job of helping lots of Americans, so the US Congress decided to make the ACP a permanent thing. This is an awesome program for our customer that qualify. Box 30310 Stockton, CA 95213 Phone/VP: 1-800-806-1191 We would like to show you a description here but the site won’t allow us. Wrong. Call Xfinity ACP Enrollment Phone Number. People may now visit the Xfinity Retail Store in Redmond to enroll in ACP to get Internet service for free via Internet Essentials Plus, a service that includes 100 Mbps speeds, a cable modem @user_cdb3ec Thanks for creating a post on our Community Forums. your rental home. When I logged back into the government website my application ID for July was there (expired in early October) and my new ACP ID#. Apply through the government website and give Xfinity your application ID #. ), trying to get this new approved ACP application applied to my account. If you are a member of any federal assistance program 3. st/3lLMW1q. 95 100 mb/s respectively) are programs available through a sub-department of Xfinity/Comca Hi, I'm Xfinity Assistant. These plans use similar qualifying criteria as the ACP, cost @user_456323 Our team can discuss billing with you. Shopping from Change. So I call Xfinity and they can't locate my application. To review the account please send me a Direct Dear Xfinity Comcast Customer Service, I hope this email finds you well since no one will speak to me about my issues over the phone or via chat. If a dependent or child participates in any government assistance program 6. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. Please contact the Internet Essentials department by calling 1-855-846-8376. org on 12/27/21. Official Employee • 2. Affordable Connectivity Program Application Fill out your information We will only use this information to see if you are eligible for a discount on your internet. We have a team of experts that are specially trained, and certified, to help customers with the ACP program. Once you have confirmed the eligibility through the National Verifier, you can use this link Xfinity ACP to enroll your account to receive the ACP credit toward your internet service. m. If you have questions during the application process, contact the ACP Support Center by email at ACPSupport@usac. Then complete the National Verifier form. We are excited to have you as part of the Xfinity family! Once approved you would have to visit this link to have the credit applied to your account. I then call Xfinity to tell them that my application is confirmed. 99 and recently received the ACP invite from Comcast. There is also section that goes where to visit if you need to recertify or provide more documentation. The federal government's Affordable Connectivity Program has ended. , SNAP, SSI, Medicaid, school lunch, Pell Grant, income, provider’s @user_eu4dqu Have you already applied, and enrolled into the ACP through Xfinity? We can check to see if the credit is applied to your account, but that is all we are able to do. Good Evening user_de1f35 In order to get your Affordable Connectivity Program( ACP application number, we suggest you contact the ACP program manager under the FCC. The study confirms what I have seen firsthand – the ACP is benefitting Americans from all walks of life and across the nation. Even The Affordable Connectivity Program is a Federal program. 3. on Internet & Mobile services, using past tense verbiage, such as "The federal government recently announced that the Affordable Connectivity Program (ACP) could end as early as April 2024 and has stopped accepting new ACP enrollments as of Feb 8. I've been back and forth with ACP and Xfinity customer service (over the phone, chat, reddit forums, etc. 25 monthly discount to be applied to your providers bill? Hopefully Comcast particip The ACP enrollment page does not take you to the Internetessentials link u just sent. I already contacted ACP and according to them I don’t need to provide my application number to transfer to another company. Welcome to our awesome Xfinity Forums page. Our options with ACP are limited over Xfinity Forums, I found this number for our ACP team. If you are disabled 5. If you participate in any tribal assistance program 4. To help improve and personalize The Affordable Connectivity Program (ACP) is a federal government benefit program aimed at ensuring connectivity to eligible households. Contact your preferred provider directly to learn more about their plans for participating in the Affordable Connectivity Program and the services they may offer as part of the program. Instead, type "Xfinity Support" there • - As you are typing a drop-down list appears. Xfinity customers can apply this credit toward Xfinity Internet, Xfinity Mobile, and Internet Essentials. I paid 160 something dollars yesterday and my son also paid 68 or $69 for the Hi user_bd83e5. Dive into its features, benefits, and impact on eligible users. News Media Contacts. Affordable Connectivity Program FCC site . When signing in to your Xfinity account, make sure you are signing in with your primary Xfinity ID. 1-855-846-8376 is I was told u could have both programs acp and lifeline. Is there an email address I can resend it to? Hi,@user_a0ec37 . The number we Federal Communications Commission 45 L Street NE Washington, DC 20554 Phone: 1-888-225-5322 Videophone: 1-844-432-2275 Fax: 1-866-418-0232 More ways to contact us I am still being billed by Xfinity for Internet n phone. Screw you Xfinity! 2. Explore the ACP program Xfinity: a U. Chat with an agent Learn about Internet Essentials & NOW Internet . The Affordable Connectivity Program provides: Up to $30/month discount for broadband service; There are three different ways to qualify for the ACP benefit. The ACP program. I can assure you that the Affordable Connectivity Program (ACP) is a federal government program designed to help income-constrained households connect to the internet, as well as Xfinity Mobile https://comca. com or call 855-8-INTERNET. In order to un-enroll from the Affordable Connectivity Program (ACP), you would need to call 844-389-4681 for assistance. If you have not been receiving the credit, but have a pending account, you would have to pay the account current to receive the credits going forward. 25 a month off phone, internet, or bundled phone and internet services (up to $34. My experience is the same. ET. Xfinity Mobile, which was part of the EBB, now offers similar benefits as I would not get a tablet from boost Mobile or trueconnect wireless because they have the worst ones for the ACP program. Private messaging with an Xfinity agent has been a complete WASTE OF TIME for me. 95 50 mb/s & $29. Call Xfinity customer support for: Tech support; Billing and payments; And when I call that number, you just get put on hold indefinitely (as far as I can tell). Thanks for showing interest in the Affordable Connectivity Program (ACP). So about two months ago (August 29th) to be exact. You will need to apply using both the national verifier and Xfinity. For those of you who don't know, Internet Essentials and Internet Essentials plus ($9. Now Xfinity disenrolled me from the ACP program reversed charges and says you cannot have both. If you could please send me a DM with your first and last name along with your full-service address, we can get started. The Affordable Connectivity Program (ACP) was established as a federal benefit program by the FCC to assist eligible households with affordable internet access. The old Emergency Broadband Benefit (EBB), on the other hand, was a government assistance program established in response to the pandemic. We are so glad to hear from you and are happy to assist in addressing your concerns with your ACP benefit enrollment. I spent hours on the phone being transferred from one person to another! I was finally transferred to a lady who said that when you move, you get a new account number and all they have to do is look at an older bill and see that I was on the ACP program and so that makes me eligible for the Internet Essentials program. I have been having a similar problem. The federal Affordable Connectivity Program (ACP) provides monthly support for internet services and one discounted device to eligible households. , Executive Customer Relations, on 10/3/23, asking me to reply the email with my cell number, so that she could discuss with me my recent troubles, stating she had attempted to call me, though my phone never rang (I sit beside it 24hrs a day). gov website to determine eligibility and received immediately an email "You Qualify" with a message to give the ACP households may also be eligible for the FCC's Lifeline program, which offers up to $9. Greetings @user_eee93f thanks for using our Forums to contact our team. org. You can also contact USAC's ACP Support Center by emailing ACPSupport@usac. I qualified and got the ACP discount Last month, but this month's bill doesn't have it. When having to recertify my eligibility with Xfinity I was informed by the customer representative that It was an option now to add cell phone service as well & combined as a bundle which total monthly cost would be covered by the ACP PROGRAM (The new federal Affordable Connectivity Program (ACP) helps households afford internet and devices they need for We do partner with the great Affordable Connectivity Program, and know it was recently updated that no new enrollments after February 7th, 2024. I sent documentation confirming i qualify. As long as you have a separate prepaid internet contract. Eligible customers can receive a $30 monthly credit towards their internet and Xfinity Mobile services. Customer Service. Existing Xfinity Mobile Only Customers If you only have Xfinity Mobile service and no longer have internet service from Xfinity, please call 844-389-4681 to enroll in the Affordable Connectivity Program through Xfinity and have your Affordable Connectivity Program credit applied to your Xfinity Mobile service. In order to complete the process to get the ACP credit applied to your Xfinity Account you will need to log into your account at Xfinity. Hey, @user_228hp0!Thanks for reaching out to us on the forums! I apologize to hear that you were de-enrolled from the ACP program. org or ACP applies to monthly charges for Xfinity Internet service and leased Internet equipment, 30-day refills for Xfinity Prepaid Internet service, and Xfinity Mobile data usage and service fees. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376). @2_years_later_Still_Not_fixed Hello, thanks for posting about your ACP approval and experience. Have not Expect ACP discount by 2nd bill; No ACP discount by 2nd bill. No, I don't want the phone number to sign up either. Launched in early 2022, the program offers eligible households up to a $30 discount on their monthly internet bill With ACP possibly expiring next month, Comcast has made it so if you are currently signed up for ACP, you automatically qualify for their Internet Essentials program. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it I am having issues transferring my ACP benefits to Xfinity due to my application not been found. Click the "New message" (pencil Xfinity Affordable Connectivity Program (ACP) Eligibility Criteria 1. Click the "Direct Messaging" icon or DM. Hi there, @kailasben1955 Thank you so much for your time tonight. 2. While ACP has been a valuable resource, helping millions stay connected for work, education, healthcare, and more, new enrollments were paused in February, 2024, due to funding uncertainties. Households enrolled in the Emergency Broadband Benefit Program as of December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022. So I call the ACP program number and they confirmed that my information is right. I have to return the Flex box. I am still being billed by Xfinity for. Hi @user_c60fd8, we do participate in the ACP program (Affordable Connectivity Program). I was officially enrolled on Feb 20, and was told in a chat with an agent on Feb 21 that it was confirmed I would be receiving the one time credit towards my past due I called Xfinity who has Contracted with my Senior Community but was never given a top box so I called for top box which I never gotten in 4 years, so the rep ordered, asked did I have phone provider advised her no and having lifeline & can I transfer phone number from SafeLink to Xfinity she asked did I have ACP I didn't but was approved right However, the "accepted answer" here is worse than useless. It would be a pleasure to look into your ACP benefit further. I am an Official Xfinity Employee. School Lunch Program, housing assistance, Medicaid, SNAP, and others, or were enrolled in the Affordable Connectivity Program (ACP) with Xfinity. 25 off Internet OR This morning I was on the phone with 3 different people (customer service billing who transferred me to the ACP dept who then transferred me back to the billing dept so they could issue me a credit) and I was on the phone for 2 hours when the last lady "Lyka" had me on hold for 20 minutes to get the credit applied and we got disconnected or she I have acp program, but my bill is not paid for this month. org or call (877) 384-2575 from 9 a. Home. Reliable. I applied and got approved by Checklifeline. You came to the right place for help and we are happy to guide you with your ACP questions. They weren't. You would need to have your phone through Comcast in order to have your ACP benefit apply to both. I helped an elderly friend (over 65yrs ) get qualified for the ACP program two months ago and now he is saving $30 on his internet bill every month. Apply for Internet Essentials at internetessentials. 1 year ago. 25 if you live on qualifying Tribal lands). ) That person sent me an email to link my benefit to my Xfinity account, and said that it was processed and within the next 48 hours, I should see the credit on my account. Skip to main content user_f6f0d9. Since this is a federal program, there is a good amount of moving parts. I am enrolled in the acp program but I am not seeing the credit on my bill that automatically comes out of my bank account on the 22nd. 95 a month, including speeds of 100/5 Mbps. Getting Started. I applied with that reverification number again on Sept 28th via the Xfinity ACP application and have not heard back from Xfinity. Thank you for visiting our official Xfinity Community Forums support page. If you have been receiving ACP monthly, at the date the services should be shut off, your account would transition to the Xfinity Assistant Program to ensure the services stay active. @MICHAELMAYBERRY with comcast saying you can't have both programs is just not true and the website says you can so you need to credit those people back that you said couldn't have both because it was untrue you turned off my ACP i was credited for and took it away because you found out i signed up for lifeline with assurance wireless that has the lifeline Normally there is a 90-day time frame you would not be able to be an Xfinity customer before setting up Internet Essentials however due to the ACP program ending we are waiving that time frame for current customers we know the loss of the ACP benefits can impact the ability to keep services so we have made sure anyone that was already taking advantage Xfinity is proud to provide the residents of Kennedy Tower, Reading, PA the best Digital Cable TV, Home Phone, High Speed Internet and Home Security connection and experience ($75/month Tribal lands). @user_1fa3w2 There could be a number of things going on with your ACP benefits. . 1-855-846-8376 is the number to our team that supports the ACP program I have recertified for ACP. https://comca. You can also go to the http://www. Xfinity, a brand of Comcast, offers a new tier of service, known as Internet Essentials Plus, under the Affordable Connectivity Program (ACP), which provides eligible households download speeds of 100 megabits per second (Mbps) and upload speeds of 20 Mbps, for $29. It was replaced by the resembling ACP program on December 31, 2021. You would need to contact ACP support either from the link my colleague provided you or through the toll-free number since they are the ones that are canceling your application. The ACP program was approved and please verify the program is connected to my account. Xfinity Mobile service and no longer has Internet service from Xfinity, they can call 844-389-4681 to enroll in ACP through Xfinity and have the ACP credit applied to their Xfinity Mobile service. chellie1. government program that helps many low income households pay for broadband service and internet connected devices. Customer Service Hours: Monday — Saturday, 7 a. Was given a confirmation number to give to my provider, Xfinity. "Xfinity is not a participating provider in the Lifeline program and does not provide Lifeline benefits. Mastering Connectivity: How to Set Up Your Spectrum Cable Box. If you get approved for • The "To:" line prompts you to "Type the name of a person". Spectrum Internet Plans for Low Income Families. "Inflammatory"] to me three time now over chat saying everything was set up and good to go for my ACP and discount and my payment arrangement of $50 a month!! [Edited Good evening @user_415638. In fact, nearly 50% of ACP enrollees are military families, nearly 41% live in the South, and nearly 26% live in rural areas. So, the ACP Program Xfinity continues to bridge the digital divide by offering discounted internet services and devices to eligible households in 2024. Well, it would be better if Xfinity joined the phone program because some folks need help paying for those as well Hey @user_fp92iq,. Internet n phone. was approved and @user_e67516 Thank you for reaching out here on our Xfinity Forums. ACP did not allow me to submit an application, so I filled out another one that was accepted. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). No longer need help, I was able to get assistance via chat, and everything was explained in a much clearer way. They will need your ACP approved application ID number. I am writing to express my concern regarding my recent removal from the ACP Program due to an issue with a signature, which I was never properly informed about. I re certified last week and my application beginning with the letter B became replaced with the letter S followed by numbers. Internet Essentials also includes access to Xfinity Wi-Fi public ACP Program . Xfinity has a monopoly here, so the customer service stinks and they think they don't really have to help anyone they don't want to help. The Xfinity customer service number can assist you with all your inquiries. g. Not all ACP recipients will qualify for Lifeline and not all ACP internet companies participate in the Lifeline Program. The Federal Communications Commission runs this government program, and it provides a monthly subsidy of $30 or $75 for qualifying enrollees to cover their internet bills, slashing their home Wi-Fi expenses down to Any balance will be applied to Xfinity Mobile services. What are some popular customer inquiries or FAQs? Many ACP customer service inquiries revolve around eligibility, the The phone number is just a number menu asking which pre-recorded spiel you want to listen to. This department will be able to help you and answer all your questions. Until eventually (today) Xfinity announced that I was unenrolled from the program with no explanation. Select "Xfinity Support" from that list • - An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it Hi @user_3d4762, If you have reached out to the above number and our ACP team, feel free to send our team a direct message with your full name and full address to take a closer look at your account and notes. After the conclusion of the Affordable Connectivity Program, you’ll be billed at Comcast’s standard monthly prices, including any I have my ACP authorization number I would like to speak to someone that can apply it to my bill in my account Xfinity’s customer service phone number is: (800) 934-6489. I can certainly check if we have any notes on our end regarding the ACP. or find more information about the Affordable Connectivity Program at fcc. U. - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list +25 more. To ensure you are able to get a clear breakdown why you are no longer qualified, we would want to get you in touch with our team directly. Xfinity offers this as an option for ACP enrollees or customers who participate in an assistance program like Medicaid or SNAP. You can always go to Who should I contact for Xfinity ACP complaints or issues? You can call the ACP support helpline at 833-511-0311 or visit NVL. Please keep in mind that ACP is a government program and they provide us with information for where to apply the credit. Apply to Retail Sales Associate, Sales Consultant, Credit Representative and more! If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). However, the apartment number on the N Affordable connectivity program and xfinity [Edited] On three different occasions, I have contacted Xfinity after being approved for the connectivity affordability discount. Xfinity sends me an email every month as well as phone calls and text messages letting me know "You may qualify for up to a $30 • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Our internet essentials team is the only team that is able to assist with ACP applications and processing. Enrolling For The Xfinity ACP Program. My troubles with Xfinity actually began with ACP. The people I talked to on the phone barely spoke English, couldn't figure it out, and just said go to the nearest Xfinity store. 2 billion from President Biden’s Bipartisan Infrastructure Law to provide eligible households with a discount of up to $30/month ($75/month on qualifying Tribal lands) for high-speed Internet service, and up to $100 discount toward a desktop, laptop, or tablet computer offered by participating Internet service providers. org or calling (877) 384-2575. So, I received an email from Tiffany M. When you were reaching over the phone was it at this number: 1-844-389-4681? 0. Did you reach our Internet Essentials team that helps with the ACP program here 1-855-846-8376? April 2024 was the last fully funded month for the ACP. Option 4: Mail-In Application Comcast is participating in the federal government’s Affordable Connectivity Program (ACP) and the $30/month benefit can be applied to any tier of Xfinity Internet service. 4. That page needs to have those links. ðÿƒˆjR €"d˜ûÏlöÝs9½¯_aù#[`Øû;] 1Á ¶Á¦— ö Ô±%—$ ˜ Ss¹Îý:~µ|ÓfwB‚f0ex„Ù€[ýºgì ¥ð¥úY!^Ž3³³«]ç˜°Ë §À"ã߇T 64 Hello @user_d7decc thank you for reaching out to us for help with applying the ACP credit to your account. I am already approved for Lifeline and need to provide this number to someone to port my phone number to get the credit. Xfinity for some reason is not honoring the EBB or ACP program. Discussion Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. Do I need to give new info to Xfinity or does it just auto renew? I can't find anywhere to give recertification info I received with Xfinity. But either way, Im glad Im finally done with Xfinity and going with Fiber now for the better upload speeds. Check eligibility for the Affordable Connectivity Program. (I called the number above and was transferred to the ACP department. Need Help with the ACP? For questions about the end of ACP, call the ACP Support Center at (877) 384-2575 or email: ACPSupport@usac. That just means it is billed one month in advance. to 9 p. The fastest way to apply is through our online application, which you can get to by clicking here. The xfinity ACP Department said The Affordable Connectivity Program rejected my application because I was getting free promotional period Flex. Please be sure to have your Application ID available from the National Verifier as well. Regarding new applications, the agents that advised that the government did stop new ACP applications earlier this month is correct. With FREE Unlimited Talk, Text and 5GB of High-Speed Data including Hotspot, you can stay They have updated the website 2 days early by mistake, Xfinity ACP - Save up to $30/mo. and not computer savvy, then you need to ask for help. Skip to page content Loading Xfinity ACP Enrollment Phone Number: 855-846-8376 The phone agent can help submit your qualification details or resolve any issues with your application. How can I receive my benefit? @Dorothyh1 Unfortunately our store associates are not able to assist, and I'm sorry, we should have asked you to send us a direct message with your name and service address. With 10 gigabytes of high speed monthly data for free for the ACP program. I've received the $30/monthly credit toward my internet bill with the government ACP. 95/month (for 50 Mbps) and Launched in 2021, the Affordable Connectivity Program has helped 23 million American households get access to broadband internet. and I'm still having it now when the credit has been lowered to $30 and called Affordable Connectivity Program (ACP). 95 per month. For issues with your ACP provider, submit a complaint. With the Affordable Connectivity Program, Xfinity continues to keep Americans connected. I am a bot, and this action was performed automatically. If you are struggling with household expenses, the Affordable Connectivity Program (ACP) can help with the high cost of home internet. If you have internet with Comcast your ACP benefit would apply to that, but if your phone is with another carrier then your ACP benefit wouldn't flow over to the phone bill. With the possibility of ACP ending in April 2024, will Comcast participate in the Lifeline program offering a $9. Billing. " Xfinity has decided to make this decision, but we participate in programs like ACP and Internet Essentials, for Xfinity Internet Essentials Plus – Internet Service for Free. Friday, September 8th, 2023 4:39 PM. org to reach an ACP representative for any application, enrollment or benefit issues. Please follow this link for a step-by-step guide https://comca. I contact them on 12/28/21 to add to my account because that's what Lifeline told me. To apply, you’ll As the federal government’s Affordable Connectivity Program (ACP) ends today, Comcast has been working hard to communicate to our customers their robust choices at affordable prices to stay connected. Comcast has been a proud participant in the program since its start in December 2021. The federal Affordable Connectivity Program (ACP) is a longer-term replacement for the federal Emergency Broadband Benefit (EBB). Your low-cost internet and mobile services can be credited with up to $30/month under this program. The agent said she doesn't know when ACP is ending, and when I pointed to the ACP home page that states full funding for the program ends after April 2024, she said that Xfinity will let me know when ACP ends. If you have been approved to receive a Yes, the Affordable Connectivity Program(ACP) is a Federally funded program and is permanent. In the past it was more strict than ACP, you had to have heating assistance, section 8, or some other government programs, but now you can just switch over if you have ACP. Hi there, I am currently enrolled in Internet Essentials for 9. The phone agent can help submit your qualification details or resolve any issues with your application. Wednesday, May 31st, 2023 8:18 PM. An official website of the United States government Here's how you know a government program that offers eligible consumers up to $9. If you come from a low income household 2. Is Affordable Connectivity Program(ACP) legitimate? Yes. Xfinity Community Forum. Can I change my phone number and keep the ACP credit? You may change your phone number and maintain the ACP discount for which you are eligible. Then reapply for ACP. How can free Internet with the ACP credit impact lives? The provider must describe how its alternative process collects the household applicant’s: (1) full name, (2) phone number, (3) date of birth, (4) e-mail address, (5) home and mailing addresses, (6) name and date of birth of the benefit qualifying person if different than applicant, (7) basis for inclusion in program (e. ACP is designed to help lower-income households connect to the Internet and stay connected. I applied online 12/19/22 at the affordable connectivity program . Through streamlined application processes and significant monthly It's easy to get affordable high-speed Internet at home with Internet Essentials from Comcast. To send a "Direct Message" to Xfinity Support: This article here has some great information about program, frequently asked questions as well. They will be able to tell you if you can get phone service for your desktop. Called Affordable Connectivity Program back [Edited: Phone Number]. I'm truly sorry for the inconvience you are experiencing with trying to get connected with the ACP benefit. The ACP offers these benefits for eligible households: Contact Center P. This phone number 1-855-846-8376 will take you to the team that handles all ACP inquiries. From my understanding, if you have already been in the program for a year you will need to get re-verified by the National verifier site and then re-enroll to the program once you get the new verifier number. Skip to main content. Thanks for reaching out with your questions about our new Internet Essentials Plus trial! The trial offers an option to upgrade to a new tier of Internet speed, Internet Essentials Plus, for $29. internetessentials. If a customer only has Xfinity Mobile service and no longer has Internet service from Xfinity, they can call 844-389-4681 to enroll in ACP through Xfinity and have the ACP credit applied to their Xfinity Mobile service. 1. However, when I looked at the list of ACP providers in my state, I noticed that in addition to Xfinity, it also included Tracfone, the provider of my "Safelink" Lifeline Assistance Phone. Xfinity ACP Enrollment Phone Number: 855-846-8376. You will be able to apply over the phone even if you have bulk cable tv with. Xfinity is proud to participate in the Affordable Connectivity Program Connectivity Program. Find answers to your questions about what the Lifeline program is and how Xfinity is not a participating provider. I am a bot, and this action was performed automatically Hello! I have been approved for the Lifeline program. Please let me know if this helps! I am an Apply today if you participate in programs like Lifeline, SNAP/EBT, Medicaid, or free and reduced more. Public wireless supposedly gives an 8-in or a 10 in Lenovo tablet. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. I can put you in touch with a live specialist who can help answer your questions Select "chat with an agent" below when you're ready. Just follow the simple steps listed below, and soon you and your family will be connected. Thank you for reaching out and creating a post. Metro by T-Mobile will need to associate your new phone number with your ACP discount, which may delay application of the ACP discount to your new phone number for a brief period. I received notifications in October that I needed to submit information to requalify for January which I did. 25 off the cost of phone, internet, or bundled services (up to $34. I was re-approved for the ACP, after having trouble recertifying on xfinity's end. I don't know why Xfinity or ACP customer service couldn't find it. Fortunately, Xfinity has responded to the end of the ACP with a budget-friendly pair of internet plans: Xfinity Internet Essentials. S. st/3GnaQtW get started, you will need to go through the National Verifier by accessing the following link. Comcast doesn't participate in Lifeline. Speak with an ACP representative for application assistance or issue resolution. Fast. Xfinity is proud to participate in the Affordable Connectivity Program (ACP), which provides qualified households with a credit of up to $30/mo towards inter Affordable Connectivity Program ACP - Universal Service Administrative Company. " It sounds Call that phone number and you can speak with an actual person and apply over the phone. Yesterday 10/20 I received an email from Xfinity saying (also see image attached): "Xfinity We've reversed your lastf Thank you for your response. com/ site as well. :-) Xfinity Community Forum. Our expert that replied with the username Again is correct, everything has to match exactly as it is on both sides. Here are the key details on how the Affordable Connectivity Hello @user_ded2b4!Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. I have already qualified for the ACP benefits and have a National Verifier ID. Alternatively, you may contact Xfinity ACP We however, are not experts in the ACP program but our awesome Internet Essentials team is an expert in this! You can call into 1-800-XFINITY and ask to be transferred there, or I have there phone number as 1-855-846-8376, and they are open from 8:00 AM - 12:00 AM ET, seven days a week! #ÉŸ QÙë!f¤&õh¤,œ¿ Žë±Î{3­òïÏKÕkç ‡ 8·= Ó^z9‚8£Ûn©KRO8Û÷å;ëžË©V™ °ã–%ù 𬱱!Áà`CB>Ï[V—¤Æ­nÑ]ò' ·}÷½Ÿ÷ÿ÷ The ACP includes several consumer protections, including: The ACP also requires providers to offer at least one plan that meets the Federal Communications Commission/ FCC’s definition of high-speed broadband internet service. Visitor • 1 Message. Getting Connected: How to Reach the Spectrum Activation Phone Number. For over a decade, we’ve offered Internet Essentials, which will continue to be available to lower-income customers at $9. Eligible Straight Talk customers can now receive free monthly benefits through the ACP program while keeping their device and number. ”And if you enroll in ACP through Xfinity by February 21, 2022, you can also receive a one-time account credit toward any balance owed on your Xfinity services at the time you enrolled in ACP. apep ttja mxie galmga xvcmie vmtl mwhvqvt dnrg pilicf dfibo